Terms & Conditions
1.Introduction
Welcome to [Your Company Name] (“Company”, “we”, “our”, “us”)! By accessing or using our website [yourwebsite.com] or any of our services (collectively, the “Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use our Services.
2.Product Delivery and Shipping
2.1 Delivery Timeframes
- Domestic Shipping: We aim to deliver maps within one week from the date of order confirmation.
- International Shipping: For orders outside of [Your Country], delivery may take up to three weeks from the date of order confirmation, depending on the destination.
2.2 Shipping Costs
Shipping costs will be calculated at checkout and will vary depending on the delivery destination and the number of items ordered.
2.3 Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email with tracking information, if available.
3.Booking and Payment for Excursions and Car Rentals
3.1 Intermediary Services
[Your Company Name] acts as an intermediary between customers and third-party service providers for excursions and car rentals on Madeira Island. We facilitate the booking process on behalf of the customer.
3.2 Payment Terms
Customers are required to pay the full amount upfront at the time of booking. Payments can be made via credit card or other payment methods as available on our platform.
3.3 Cancellation and Refund Policy
- Customers may cancel their bookings up to 24 hours before the scheduled start of the excursion or car rental. In the event of a cancellation within this timeframe, the customer will receive a full refund, minus any service fees, such as credit card processing fees.
- Refunds will be processed within [number of days, e.g., 5-10 business days] after the cancellation is confirmed.
3.4 Responsibility for Third-Party Services
While we carefully select our third-party providers, [Your Company Name] is not responsible for the actual services provided by these third parties. Any issues or disputes regarding the quality of services must be addressed directly with the service provider.
4.Privacy and Data Protection
4.1 Information Collected
We collect the minimal necessary personal information to process orders and bookings. This includes:
- Full Name
- Billing Address
- Contact Information (e.g., email, phone number)
4.2 Use of Information
The information collected is solely used for the purpose of processing and fulfilling orders, handling bookings for excursions and car rentals, and communicating with the customer regarding their order or booking.
4.3 Data Retention
Personal information related to orders or bookings will be retained for no longer than 30 days after the completion of the excursion or the delivery of the product. After this period, all personal data will be permanently deleted from our systems.
4.4 Data Protection
We are committed to protecting the privacy and security of your personal information. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
4.5 Sharing of Information
We do not share personal information with third parties except as necessary to complete your order or booking (e.g., sharing your name with the excursion provider). We do not sell or rent personal information to any third parties.
4.6 Customer Rights
Customers have the right to request access to the personal information we hold about them, request corrections, or request deletion of their personal data before the standard 30-day period. To make such requests, please contact us at [your contact information].
5.Jurisdiction and Governing Law
These Terms & Conditions, and any disputes arising out of or related to them, shall be governed by and construed in accordance with the laws of Madeira Island, Portugal.
5.2 Jurisdiction
Any legal action or proceeding related to these Terms & Conditions shall be brought exclusively in the courts located in Madeira Island, Portugal. By using our services, you consent to the jurisdiction and venue of these courts.
6.Cookies and Tracking Technologies
6.1 Use of Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how our visitors use our services. Cookies are small text files stored on your device when you visit our website.
6.2 Tracking Technologies
We use tools like Google Analytics, Facebook Pixel, and Google Pixel to collect information about your interactions with our website. These tools help us understand user behavior, track conversions, and optimize our marketing efforts.
6.3 Data Collected
The data collected by these tools may include information such as your IP address, browser type, pages visited, time spent on pages, and other usage statistics. This data is used to analyze trends and improve our website’s functionality and user experience.
6.4 Consent to Use
By using our website, you consent to the use of cookies and tracking technologies as described in this section. You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
6.5 Third-Party Data Sharing
The data collected by these tracking technologies may be shared with third-party service providers, such as Google and Facebook, to help us improve our services and marketing strategies. We do not sell your personal data to any third parties.
6.6 Opt-Out Options
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. To opt-out of personalized advertising through Facebook, you can adjust your Facebook ad settings.